Returns policy

RETURN

 

Our policy is valid for 30 days. If more than 30 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. Certain types of goods cannot be returned. Perishable items, such as food, flowers, newspapers or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases. Other items that cannot be returned: * Gift cards * Downloadable software * Certain health and personal care products To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer. In some cases, only partial refunds are granted: (where applicable) * Books showing obvious signs of use * CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened. * Any item that is not in its original condition, is damaged or is missing parts for a reason not attributable to an error on our part. * Any item returned more than 30 days after delivery Refunds (where applicable) Once we have received and inspected your return, we will send you an email to confirm that we have received the returned item. We will also let you know whether your refund has been approved or declined. If approved, your refund will be processed and your credit card or original payment method will be automatically credited within a few days. Delayed or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account. Then contact your credit card issuer, as it may take a little time for your refund to appear on your statement. Next, contact your bank. There is often a processing delay before a refund appears on your statement. If you have taken all these steps and still have not received your refund, please contact us at the following address: qooz.contact@gmail.com. Sale or promotional items (where applicable) Only full-price items are eligible for a refund. Unfortunately, sale or promotional items are not. Exchanges (where applicable) We only replace items that were originally faulty or damaged. If you need to replace your item with the same one, please email us at qooz.contact@gmail.com and send your item to: 65 avenue du Regiment Nomandie Niemen, Sainte-Genevieve des bois, Essonnes, 91700, France. Gifts If the item was marked as a gift at the time of purchase and was sent directly to you, you will receive a gift credit for the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post. If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them with the intention of passing it on to you later, we will send the refund to them and they will therefore know that you have returned their gift. Postage To return your product, you must send it to the following postal address: 65 avenue du Regiment Nomandie Niemen, Sainte-Genevieve des bois, To return your product, you must send it to the following postal address: 65 avenue du Regiment Nomandie Niemen, Sainte-Genevieve des bois, Essonnes, 91700, France. You are responsible for the shipping costs associated with returning your item. These costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from it. Depending on where you live, the time it takes to receive your exchanged product may vary. If you are sending an item worth more than €75, we recommend using a tracked delivery service or insuring your parcel. We cannot guarantee that we will receive the returned item.